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File Resolution Services Clerk

Posted on November 28, 2023

Reports to: File Resolution Services Supervisor

Location: Salinas, CA

Starting Rate: $18-$21 per hour

GENERAL PURPOSE OF THE JOB: The File Resolution Service Clerk will be responsible for resolving customer claims and working closely with logistics and sales teams to optimize account management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Billing for assigned accounts daily
  • Place product and/ or orders on hold as necessary
  • Ensure all claim back up documentation is saved
  • Communicate with Accounts Payable Department to ensure payments are up to date
  • Reconcile financial discrepancies by collecting and analyzing account information

  • Retrieve and review documents from various sources
  • Monitor open and pending claims for assigned accounts
  • Communicate with customers, sales, logistics and coolers
  • Additional duties may be assigned

EDUCATION AND/OR EXPERIENCE:

  • Experience in produce industry preferred
  • Knowledge of general accounting principles preferred
  • Equivalent combination of education and experience preferred
  • Proficient in Microsoft Word and Excel
  • Knowledge of Famous software preferred
  • Ability to perform computations such as addition, subtraction, multiplication, and division correctly; Solve practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.

WORK EFFICIENCIES:

  • Ability to work in a fast pace environment, excellent time management skills, self-motivated, attention to detail and accuracy, ability to multitask, great organizational skills, excellent customer service and interpersonal skills.
  • Able to work in a respectful and professional manner with all levels of employees.
  • Ability to apply common sense understanding to carry out instructions furnished in write, oral, or diagram form.
  • Work onsite and meet position’s attendance schedule, as required by the job.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

COMMUNICATION SKILLS:

  • Excellent communicator, both verbal and written
  • Ability to efficiently present information in one-on-one and small group situations to other employees, clients and customers of the organization

OTHER SKILLS AND ABILITIES:

  • Bilingual – English/Spanish preferred

APPLICANTS:

Please send your resume to: resumes@churchbrothers.com

Church Brothers Farms is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.